From project implementation to fully integrated partnership working, a powerful combination of service, experience and value sit at the heart of the Excel offer

Service

Outstanding service is the platform on which Excel’s success has been built over more than 20 years, and the reason why we enjoy a reputation for delivering results in the most demanding corporate environments.

• Comprehensive 24 x 7 x 365 service
• Quick response-time capability
• EMEA capability
• A service delivery model designed to deliver continuous improvement and innovation
• Assurance of quality service provision with centralised standards implementation across multiple sites
• Partnership approach to optimising IT infrastructure

Experience

The experience that Excel has accumulated across more than two decades means you can be sure your projects and managed service provision are in the safest hands.

• Supporting 70,000+ units of active equipment in datacentres across EMEA region
• More than 40,000 Moves, Adds and Changes (MACs) carried out per annum
• Successful project and support delivery in every major European city
• Highly trained staff with less than 3% churn
• Unrivalled experience of meeting and exceeding the exacting requirements of the most demanding blue chip corporate environments in the world

Value

Cost reduction is a key deliverable from the commitment to continuous improvement that is central to our XceedTM integrated service delivery model.

By leveraging innovations in network technology and our own expertise in outsourcing essential IT infrastructure services, we are able to deliver cost savings across a wide number of fronts.

• Harnessing leading edge technology to analyse and optimise IT environments and physical infrastructure
• Matching skill sets with support requirement to optimise the cost to support
• Centralised admin and enhanced technology to improve the time to support
• Managing end-to-end processes to reduce the number of visits to desk
• Fully flexible resource model, allowing customers to adjust their available resource capacity while working to a known and predictable cost
• Utilising engineers that are cross-trained across many disciplines, improving incident resolution time and lowering costs
• Constantly expanding our service offering, allowing our customers to reduce the number of vendors