Desktop Support.

Through our portfolio of desktop support services, Excel provides the first line of support for the end-users in some of the world’s most demanding corporate environments.

BAU-Desktop-full

Across desktop, dealerboard and market data environments, our professional support and engineering teams have the experience, skills and expertise to ensure your desktop assets remain optimised and fully functioning around the clock.

And our Smarter Support philosophy means these market-leading engineering resources are supported by infrastructure-specific technology and toolsets – such as Xact™ Service Desk and IIM – designed to improve service delivery and reduce support costs.

Whether in the traditional office space or into highly specialist working environments such as the trading room floor, Excel delivers end-to-end desktop support that will never fail you or your end-users.

SMARTER SUPPORT

Our Smarter Support service philosophy, underpinned by the Xact™  Service Desk and Managed Services modules, ensures support services are delivered consistently, time after time, across any number of sites, in a flexible model that can quickly be scaled up or down as you require.

INTEGRATED

The emphasis we place on training ensures our frontline engineers fully understand your business and the specific requirements of each strategic business unit or department.

IMPROVEMENT

As well as driving consistent and effective service delivery, our processes ensures that continuous improvement is put back at the heart of managed service provision.

Whether through a drive towards reduced call and response times or close liaison with our professional services and analytical teams to identify areas of efficiency and cost reduction, Excel’s BAU service is designed to drive change as well as respond to it.

Our comprehensive desktop support includes the monitoring, preventative maintenance, asset tracking and the install, move and break/fix of a full range of desktop / workspace assets.

  • Network infrastructure
  • Desktop IT
  • VOIP equipment
  • Digital and analogue telephony systems
  • Audio and video conferencing equipment
  • Market Data Services
  • Dealerboard, speakerbus and headset systems
  • Faxes and printers

Resources

Case Study

Excel provides Business-As-Usual (BAU) support to one of the largest global banking groups, providing the first line of support for end-users across the banking operation.
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Sector Insight

We provide comprehensive desktop support to organisations across sectors including finance, professional services, retail, education and more. 
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