Datacentre Support.

Excel provides outstanding services for the support, maintenance and optimisation of client datacentres and computer rooms.

Excel engineer

Built on our Smarter Support philosophy, the service is designed to ensure organisations can properly leverage their investment in datacentre infrastructure, achieving real benefits in improved service, cost and efficiency.

Supported by market-leading toolkits and processes, our Cisco-accredited network engineers (CCNA) are the best in the business.

Together they are currently delivering 24x7x365 monitoring and management on more than 70,000 units of datacentre equipment in cities across Europe.

With Excel’s fully monitored and managed datacentre service, you can be assured that your information assets are safe, secure and delivering maximum advantage to your business around the world, around the clock.

Smarter Toolkits

Excel’s proprietary Xact™ DC-Manager toolkit provides a powerful and flexible mechanism for the delivery of consistent, effective and efficient service performances.

Flexible

Our DCIM service has been developed through years of experience in delivering support services for large financial organisations with multiple datacentres. It can be provided as a fully-managed service, seamlessly integrated into the client’s wider IT operations, or in individual components as a complement to existing resources.

Focused

Whatever the service configuration, our commitment to training and employee development means that every Excel engineer in your team will be completely conversant with all aspects of your infrastructure and the technology you employ.

Excel’s single-vendor support solution delivers the highest levels of datacentre support and innovation across critical service categories.

Delivering advantage

Through exceptional support and engineering, proprietary toolkits and IIM technology, Excel delivers powerful business advantage.

  • 365x24x7 break-fix support
  • Management and control of all access to the datacentre
  • MACs
  • Datacentre health checks & audits
  • Environmental monitoring
  • Capacity tracking
  • Datacentre efficiency audits & space planning
  • Vendor management
  • Cisco accredited network engineers
  • Hardware and software fixes
  • Environmental monitoring of cabinets
  • Onsite incident highlight and resolution
  • Complementary resource or fully managed service for customers
  • Infrastructure overview
    • Floor plans
    • Asset inventory
    • Rack plans
    • Power connectivity
    • Patch panel connections
  • Capacity reports
  • Service mapping
  • Change impact analysis
  • Network diagrams
  • Change audit trails
24 hrs

Support
24x7x365

70k

Units of datacentre
equipment supported across Europe.

31

Datacentres
supported

Resources

Case Study

Excel was asked to deliver a 24 hour data centre support service 365 days a year for two new datacentres owned by a leading global financial services firm
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Sector Insight

We deliver datacentre support and optimisation to organisations across sectors including finance, professional services, retail, education and more. 
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