Datacentre Support.

Excel provides outstanding services for the support, maintenance and optimisation of client data centres and computer rooms.

Excel engineer

Built on our Smarter Support philosophy, the service is designed to ensure organisations can properly leverage their investment in datacentre infrastructure, achieving real benefits in improved service, cost and efficiency.

Supported by market-leading toolkits and processes, our Cisco-accredited network engineers (CCNA) are the best in the business.

Together they are currently delivering 24x7x365 monitoring and management on more than 70,000 units of data centre equipment in cities across Europe.

With Excel’s fully monitored and managed datacentre service, you can be assured that your information assets are safe, secure and delivering maximum advantage to your business around the world, around the clock.

Analyse

  • Data centre audit
  • Monitoring system analysis (DCIM, IIM/AIM, environmental)
  • Inventory of equipment
  • Capacity analysis
  • Cable chasing, identification & labelling
  • Power, cooling, network utilisation & optimisation
  • Environmental efficiency audit & remediation

Manage

  • Create and/or execute work orders
  • Break-fix and trouble shooting
  • Asset, inventory & stock management
  • Vendor management
  • Network support (NOC)
  • Service desk management
  • Equipment decommissioning and recycling
  • Data destruction
  • Goods in/out
  • Tape swaps & equipment refresh
  • Manage DCIM, IIM/AIM and environmental controls
  • Dashboard & software integration
  • Data centre cleaning

Monitor & Report

  • Monitoring site operations from BMS to networking (inc. DCIM, IIM/AIM & environmental)
  • Network support (NOC) port configuration testing and reporting
  • Customisable capacity reporting for power, cooling, physical space, rack space
  • Customised dashboard solutions
  • Security systems (inc. access control and surveillance)

Excel’s single-vendor support solution delivers the highest levels of datacentre support and innovation.

Flexible

Our service has been developed through years of experience in delivering support services for large financial organisations with multiple datacentres.

It can be provided as a fully-managed service, seamlessly integrated into the client’s wider IT operations, or in individual components as a complement to existing resources.

Focused

Whatever the service configuration, our commitment to training and employee development means that every Excel engineer in your team will be completely conversant with all aspects of your infrastructure and the technology you employ.

Effective

Through exceptional support and engineering, proprietary toolkits and monitoring technology, Excel data centre support delivers powerful operational and financial advantage right across your business.

Excel manages and supports data centres as part of an end-to-end package of data centre solutions. Click to read more about data centre design, build & optimisation.

24 hrs

Support
24x7x365

70k

Units of datacentre
equipment supported across Europe.

31

Datacentres
supported

Resources

Case Study

Excel provides 24x7x365 data centre support services to one of the world’s largest banking and investment companies.
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Case Study

Excel was asked to deliver data centre support for a major international bank which had identified operational & commercial shortcomings in its existing arrangements.
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Sector Insight

We deliver data centre support and optimisation to organisations across sectors including finance, professional services, retail, education and more. 
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