Excel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Excel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th June 2012.
What we collect
We do not collect or store any personal information relating to non-clients who may visit this website. We may, however, place and track cookies in accordance with the policy detailed below.
As part of our online services to clients, we may collect and record details relating to online services such as our Xact™ onine portal. These details will be recorded against your online client record, which can be accessed, viewed and managed by you through the secure login area.
What we do with the information we gather
When we do collect this information, it is generally to allow us to deliver the services being requested. We may also use the information to better understand client needs and to improve the services we deliver over time. Excel does not share this information with any third party organisation.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well our website is performing, or ensure that online services such as Xact™ are working correctly.
Certain cookies relating to client services necessarily contain personal information. However, most cookies don’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
What sort of cookies does Excel use?
Generally, our cookies perform up to three different functions:
1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered clients and allow them to enter the secure client areas. If a client opts to disable these cookies, they will not be able to access all of the services the website may offer them.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences and to enable the delivery of specific services. For example, cookies help you access the client only areas.
We do not allow advertisers or other third parties to place cookies via the RCO website. The only exception is that like many companies, we use Google Analytics to help us monitor our website traffic and improve its performance over time so that we can improve the services it provides and its relevance for visitors.
Can a website user block cookies?
However, if you do wish to disable our cookies then please follow the instructions for your browser at www.allaboutcookies.org/manage-cookies/ Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.