Supporting the Xceed™ integrated service delivery model
is our powerful MIS tool Xact™.

This custom-designed and built platform is an organic and fully hosted software solution designed to adapt and respond to the bespoke requirements of every customer.

By drawing real time data from a range of trusted sources across your IT environment, Xact™ eliminates the need for disparate applications, numerous spread-sheets and home-grown solutions.

As well as ensuring full visibility across customer infrastructures, it provides a powerful and flexible mechanism for the delivery of consistent, effective and efficient service performance. It also provides the data and analysis which underpins our focus on continuous service improvement.

Through its many unique features, Xact™:

• Improves project management, team collaboration and cost control
• Optimises the way resources are managed and tracked
• Provides customers with complete visibility of all services via an online portal
• Improves incident resolution times for break/fix and issues
• Provides online auditing facilities to check the health of data centres and comms rooms
• Supports the procurement process for new products and services
• Provides a central place to store project documents
• Drives continuous service improvement and innovation

Xact™ is built in a modular structure covering project management, data centre management, BAU management and MAC management.

PROJECT MANAGEMENT | Xact™ Project Manager

Xact™ delivers an innovative approach to Project Management which conforms to ITIL with the following benefits:

• 24 x 7 visibility of project status achieved via powerful reporting tools
• Effective communications within all levels of the organisation through central repository for project information
• Bespoke reports that improve project processes and enhanced service delivery
• Provides full audit trail throughout the system

DATA CENTRE MANAGEMENT | Xact™ DC-Manager (DCM)

DCM is built around three core components:

• Xact™ Connect – addressing the physical infrastructure, including data centres, IT assets, fixed infrastructure, connectivity and workflow.
• Xact™ SysMap – analysing and mapping how services are delivered, enabling change planning, operational control and service reporting.
• Xact™ Planner – supporting the complex planning and change analysis needed to find suitable space, understand risk, analyse change impact and communicate with project teams.

BAU MANAGEMENT | Xact™ Service Desk

Through Xact’s Service Desk clients have access to live and historical performance statistics and trend analysis relating to every aspect of our service. We use these statistics to help our clients carry out root cause analysis on their service faults thereby helping our clients improve service delivery and reduce support costs.

MAC MANAGEMENT | Xact™ Moves

Manages the moves process and helps to co-ordinate information between the teams involved with moves. Xact™ retrieves asset information previously captured from a move to reduce the time it takes to carry out a desk survey. iPad’s are used to capture desk information which can be immediately updated into Xact™ using 3G. For each desk position documents are uploaded which illustrate connectivity between the individual equipment elements on the desk as well as connectivity to the comms room. Customers can view moves statistics through Xact™â€™s Customer Portal which will provide details around volumes, assets and cost centres as well as information on pending moves.