Desktop Services
Our wide ranging and comprehensive desktop service portfolio will ensure that your desktop environment is supported at all times by the most capable and experienced engineers.
Desktop Support
- Service desk management
- Hardware build, deployment & roll out
- Software installation/upgrade
- Preventative maintenance
- 24x7x365 support models available
- Asset tracking
Moves, Adds & Changes
- Complete moves management service
- Front & back-office moves
- Dealerboard relocations
- Surveys, technical & physical relocations, patching & documentation
- Intra/inter-building capability
- Logistical support
Dealerboard Support
- Qualified engineering teams
- BAU 1st & 2nd line support services
- Reconfiguration of dealerboard layouts
- Handset replacements
Market Data Support
- Administrative support
- Installations, upgrades & migrations
- Service management of MDS infrastructure & desktop applications
- Analytical services to highlight areas of cost-reduction
- Training facilities
Asset Provisioning & Lifecycle Management
- Full logistics management of complete equipment lifecycle
- Asset tagging, scanning & tracking
- Secure, accredited decommissioning/destruction of end-of-life equipment
- Resale of eligible equipment, providing a revenue stream back to our customers
case studies
BAU Support
BAU is the first line of support for the bank’s end-users. The team’s support portfolio is vital for most aspects of the bank’s current IT requirements and ranges from the provision of new headsets, through to the support and maintenance of major market data technologies.
Asset Management
Prior to July 2008 the Asset Logistics team consisted of Excel I.T. doing the admin and goods in role while a separate courier company delivered IT equipment between sites. This affected efficiency as the courier company were quite regimented in the number of deliveries they performed each day and to which buildings.
Moves, Adds & Changes
Following a high profile acquisition and the resulting merger of two investment banking giants Excel I.T. were engaged to relocate the entire Equities and Credit Trading business between two premier London trading floors. This massive project required the relocation of a total of over 700 front office users in three principle phases.
Moving with the minimum of fuss
The investment banking and securities business of one of the world’s most stable and secure financial institutions provides a full spectrum of services to institutional and corporate clients, governments and financial intermediaries globally.