The highest levels of support and service innovation for data centre support, active monitoring and change and configuration services.
BAU Support . Data centre & Network Infrastructure
Excel provides a cost-effective, reliable and flexible service for the support, maintenance and optimisation of client data centres and computer rooms.
We are currently delivering 24 x 7 x 365 monitoring and management of more than 60,000 units of data centre equipment in cities across Europe.
Our DCM service has been developed through years of experience in delivering support services for large financial organisations with multiple data centres. It can be provided as a fully-managed service, seamlessly integrated into the clientâ€™s wider IT operations, or in individual components as a complement to existing resources.
In either configuration, our commitment to training and employee development means that every Excel engineer in your team will be completely conversant with all aspects of your infrastructure and the technology you employ.
Embracing data centre support, active monitoring, and change and configuration services, Excelâ€™s DCM package means you can enjoy the highest levels of support and service innovation while at the same time benefiting from the efficiencies of single vendor provision.
Data centre support
- Management and control of all access to the DC
- 365 x 24 x7 break-fix support
- DC health checks & audits
- Environmental monitoring
- Capacity tracking
- DC efficiency audits & space planning
- Vendor management
- Cisco accredited network engineers
- Hardware and software fixes
- Environmental monitoring of cabinets
- Onsite incident highlight and resolution
- Complementary resource or fully managed service for customers
Change & Configuration Monitoring
- Infrastructure overview
- Floor plans
- Asset inventory
- Rack plans
- Power connectivity
- Patch panel connections
- Capacity reports
- Service mapping
- Change impact analysis
- Network diagrams
- Change audit trails
- Cisco accredited network engineers (CCNA)