Through our Business As Usual (BAU) desktop support service, Excel provides the first line of support for the end-users in some of the world’s most demanding corporate environments.

Across desktop, dealerboard and market data environments, our professional support and engineering teams are experienced and qualified to manage the key network and infrastructure technologies which underpin your business.

The emphasis we place on training ensures they fully understand your business and the specific requirements of each strategic business unit or department.

Typical BAU tasks include monitoring, preventative maintenance, asset tracking and the install, move and break/fix of:

• Network infrastructure
• Desktop IT
• VOIP equipment
• Digital and analogue telephony systems
• Audio and video conferencing equipment
• Market Data Services
• Dealerboard, speakerbus and headset systems
• Faxes and printers

Our Xceed™ service framework, supported by the Xact™ MIS Service Desk and Managed Services modules, ensures that these services are delivered consistently, time after time, across any number of sites, in a flexible model that can quickly be scaled up or down as you require.

But as well as ensuring consistent and effective service delivery, Xceed™ has been designed to ensure that continuous improvement is put back at the heart of managed service provision.

Whether through a drive towards reduced call and response times or close liaison with our professional services and analytical teams to identify areas of efficiency and cost reduction, Excel’s BAU service is designed to drive change as well as respond to it.